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If you are experiencing a crisis, please contact the Distress Centre of Ottawa and Region for 24/7 mental health support.

Phone: 613-238-3311

Register with the Canadian Red Cross

The Red Cross is coordinating emergency relief efforts and get help to people in affected areas as quickly as possible. If you have been affected by the floods in Eastern Ontario and you require assistance, please register with the Red Cross by calling 1-800-863-6582.

211 Ontario

2-1-1 is a free, confidential phone helpline and online portal that connects people with the local social, health, government and community-based services they need 24 hours a day, 365 days a year. When you call 2-1-1, you are connected with a specialist who has an in-depth knowledge of the programs and services available in your area. If you are looking for mental health resources in your area, you can also dial 2-1-1.

City of Ottawa

For insurance advice, property tax information, as well as information on cleanup, community support centres, volunteering and more, visit the City of Ottawa website.

Disaster Recovery Assistance

Ontario offers two programs that provide financial assistance following sudden, unexpected natural disasters. For more information visit the Ontario Ministry of Municipal Affairs and Housing website.

For up-to-date information on services available, cleanup efforts and volunteering opportunities your area, contact your local township or municipality.

The Eastern Ontario Health Unit recommends to not drink or use well water during the flood. To obtain a free water-test bottle, contact the nearest Eastern Ontario Health Unit (EOHU) office by calling 1-800-267-7120 or visiting

Mental Health Hotlines

The Distress Centre of Ottawa and Region offers a 24/7 confidential help line. Whether callers are feeling depressed, lonely, overwhelmed, or just need someone to talk to, they will find a supportive and caring person at the end of the line. More than 200 specially trained volunteers answer nearly 40,000 calls a year. No concern is too small—if you or someone you know needs someone to talk to, call anytime at 613-238-3311.

The Canadian Mental Health Association crisis line’s number is 1-866-996-0991. You can also access more information on the CMHA website at

Parents’ Lifeline of Eastern Ontario (PLEO) provides support to families with children up to age 24 who are dealing with mental health issues. The helpline is staffed by parents who have faced similar circumstances, who provide emotional support and service options for families. If you would like to speak to a PLEO volunteer, call 613-231-3211.

Residents of Champlain East, the Canadian Mental Health Association can call 613-938-0435 for those that require mental health services from 8:30am until 4:30pm Monday to Friday. Assessments can be completed over the phone. This is not a Crisis Line. The mental health crisis line’s number is 1-866-996-0991. You can also access more information on the CMHA website at

Valoris offers variety of services in Prescott-Russell including child and youth mental health services and adult developmental services. For families affected by the flooding, they are providing assistance for essential needs such as food, accommodations and clothing. Call 1 800 675-6168 for assistance.

The Hawkesbury Mental Health and Addiction Services can be accessed for psychological support. If you feel stressed, anxious, angry or afraid, reach out to the centre by dialing 1-844-304-1414. In case of a crisis, you can contact the 24/7 crisis line at 1-866-996-0991.

Counselling Services

Resources at Family Services OttawaJewish Family Services of OttawaCatholic Family Services of Ottawa, and the Ottawa Community Immigrant Services Organization (OCISO) are available to anyone in need of mental health supports. These partners provide a range of walk-in and appointment based services such as one-on-one counselling, workshops and group programs where friendly, professional counsellors are there to help those who are struggling.

A crisis support line has been opened for the County of Renfrew for individuals who require emotional support, in relation to the flood, and/or need referrals to community resources. The Crisis Support Line, offered through Morneau Sheppel is available so that everyone in the community has somewhere to turn to for help to cope with the current situation. Immediate and confidential help is accessible 24/7/365 by calling 1.844.751.2133.

Salvation Army

Those impacted by the storm can contact the Salvation Army to receive emergency assistance with groceries, clothing and household items, transportation, and meals.

West Carleton Disaster Relief

West Carleton Disaster Relief emerged after the storms and tornadoes impacted the five largest communities in the former township of West Carleton. It brought residents, local community associations and not-for-profits together to coordinate relief and recovery efforts. The organizations is currently providing support for emergency and recovery efforts for the 2019 floods.  If you live in the West Carleton area and have been affected by the floods contact for assistance.


Call this number if you are in need of customer service and municipal information.


If you are experiencing an emergency or a life-threatening situation, call 9-1-1 to be connected with police, fire and ambulance.

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