Register with the Canadian Red Cross
The Red Cross is coordinating emergency relief efforts and get help to people in affected areas as quickly as possible. If you have been affected by the floods in Eastern Ontario and you require assistance, please register with the Red Cross by calling 1-800-863-6582.
2-1-1 is a free, confidential phone helpline and online portal that connects people with the local social, health, government and community-based services they need 24 hours a day, 365 days a year. When you call 2-1-1, you are connected with a specialist who has an in-depth knowledge of the programs and services available in your area. If you are looking for mental health resources in your area, you can also dial 2-1-1.
City of Ottawa
For insurance advice, property tax information, as well as information on cleanup, community support centres, volunteering and more, visit the City of Ottawa website.
Disaster Recovery Assistance
The Eastern Ontario Health Unit recommends to not drink or use well water during the flood. To obtain a free water-test bottle, contact the nearest Eastern Ontario Health Unit (EOHU) office by calling 1-800-267-7120 or visiting http://www.eohu.ca.
Mental Health Hotlines
The Distress Centre of Ottawa and Region offers a 24/7 confidential help line. Whether callers are feeling depressed, lonely, overwhelmed, or just need someone to talk to, they will find a supportive and caring person at the end of the line. More than 200 specially trained volunteers answer nearly 40,000 calls a year. No concern is too small—if you or someone you know needs someone to talk to, call anytime at 613-238-3311.
The Canadian Mental Health Association crisis line’s number is 1-866-996-0991. You can also access more information on the CMHA website at cmha-east.on.ca.
Parents’ Lifeline of Eastern Ontario (PLEO) provides support to families with children up to age 24 who are dealing with mental health issues. The helpline is staffed by parents who have faced similar circumstances, who provide emotional support and service options for families. If you would like to speak to a PLEO volunteer, call 613-231-3211.
Residents of Champlain East, the Canadian Mental Health Association can call 613-938-0435 for those that require mental health services from 8:30am until 4:30pm Monday to Friday. Assessments can be completed over the phone. This is not a Crisis Line. The mental health crisis line’s number is 1-866-996-0991. You can also access more information on the CMHA website at cmha-east.on.ca.
Valoris offers variety of services in Prescott-Russell including child and youth mental health services and adult developmental services. For families affected by the flooding, they are providing assistance for essential needs such as food, accommodations and clothing. Call 1 800 675-6168 for assistance.
The Hawkesbury Mental Health and Addiction Services can be accessed for psychological support. If you feel stressed, anxious, angry or afraid, reach out to the centre by dialing 1-844-304-1414. In case of a crisis, you can contact the 24/7 crisis line at 1-866-996-0991.
A crisis support line has been opened for the County of Renfrew for individuals who require emotional support, in relation to the flood, and/or need referrals to community resources. The Crisis Support Line, offered through Morneau Sheppel is available so that everyone in the community has somewhere to turn to for help to cope with the current situation. Immediate and confidential help is accessible 24/7/365 by calling 1.844.751.2133.
Those impacted by the storm can contact the Salvation Army to receive emergency assistance with groceries, clothing and household items, transportation, and meals.
West Carleton Disaster Relief
West Carleton Disaster Relief emerged after the storms and tornadoes impacted the five largest communities in the former township of West Carleton. It brought residents, local community associations and not-for-profits together to coordinate relief and recovery efforts. The organizations is currently providing support for emergency and recovery efforts for the 2019 floods. If you live in the West Carleton area and have been affected by the floods contact Wcdrflood2019@gmail.com for assistance.
Call this number if you are in need of customer service and municipal information.
If you are experiencing an emergency or a life-threatening situation, call 9-1-1 to be connected with police, fire and ambulance.